For Billing Questions and Cancellation requests, please contact CCBill, our Billing Partner:
Email: [email protected]
Phone Number: +1 (888) 596-9279
CCBill Support Page: support.ccbill.com
CCBill Consumer Support Chat: Click here and click on "Consumer Support Chat" on the right
If you are having issues accessing your account, you can reset your password by clicking here. If you are still having issues, please send an email to [email protected] from the email address you used to join the site and include your username in the email.
We take pride in our work and our team is working diligently to surpass your expectations. This is why we publish our Core Values for everyone to see and hold us accountable. If you feel we are falling short of our promise to you or you would like to report content that you believe may be illegal or otherwise in violation of our standards, please send us your detailed feedback along with the direct link to the content you would like to report to [email protected]. All submissions will be reviewed, investigated and resolved within seven (7) business days. The outcomes of our investigation could be: (1) we approve / agree with your complaint and will remove the content, and if necessary, will report it to the proper authorities; or (2) we disapprove of your complaint and will deny taking any further action. If you do not agree with the decision made and action taken, you can submit an appeal directly to [email protected] with a detailed explanation of your appeal and our legal team will review and resolve your appeal within seven (7) business days in a similar manner to how the original complaint was processed.
For all other inquiries:
Please feel free to contact us at:
6303 Blue Lagoon Drive, Suite 400
Miami, FL 33126